Comments on: Samsung’s Anywhere nightmare: connected Blu-ray players get bad updates http://blogs.yankeegroup.com/2009/11/17/samsungs-anywhere-nightmare-connected-devices-get-bad-updates/ the global connectivity experts™ Wed, 10 Mar 2010 15:11:25 -0500 hourly 1 By: Steve Prout http://blogs.yankeegroup.com/2009/11/17/samsungs-anywhere-nightmare-connected-devices-get-bad-updates/comment-page-1/#comment-3231 Steve Prout Fri, 11 Dec 2009 20:15:07 +0000 http://blogs.yankeegroup.com/?p=3081#comment-3231 Carl, I purchased this Samsung unit as well and have the same issue. I only had my unit for two days before it "bricked." I can't seem to get any help from Samsung. Would you happen to have the name and contact info for the gentleman from Samsung that helped Jarrett? Thanks, Steve Carl,

I purchased this Samsung unit as well and have the same issue. I only had my unit for two days before it “bricked.” I can’t seem to get any help from Samsung. Would you happen to have the name and contact info for the gentleman from Samsung that helped Jarrett?

Thanks,
Steve

]]> By: Garrett Colburn http://blogs.yankeegroup.com/2009/11/17/samsungs-anywhere-nightmare-connected-devices-get-bad-updates/comment-page-1/#comment-3205 Garrett Colburn Thu, 03 Dec 2009 01:29:56 +0000 http://blogs.yankeegroup.com/?p=3081#comment-3205 Good suggestions Carl. Initial product setup experiences as well as regular update experiences are both good touchpoints to inform customers about new features that will help them get the most of their product. When these experiences are clunky or don't go as planned, customers might not use their device to its full potential. This is a missed opportunity for the manufacturer to both learn more about their customers and to build loyalty by helping make their product more valuable to their customer. These points are especially valid with newer devices like connected Blu-ray players and connected TVs that aren't yet widely adopted. If the update process isn't useful and usable, bad word-of-mouth may impact how quickly more users make the switch to connected devices in the living room. Cheers. Good suggestions Carl. Initial product setup experiences as well as regular update experiences are both good touchpoints to inform customers about new features that will help them get the most of their product. When these experiences are clunky or don’t go as planned, customers might not use their device to its full potential. This is a missed opportunity for the manufacturer to both learn more about their customers and to build loyalty by helping make their product more valuable to their customer. These points are especially valid with newer devices like connected Blu-ray players and connected TVs that aren’t yet widely adopted. If the update process isn’t useful and usable, bad word-of-mouth may impact how quickly more users make the switch to connected devices in the living room.

Cheers.

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