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Everyone remembers the iconic commercial that launched the Macintosh in 1984. Automatons loll along listening to the laconic droll of the dictatorial overlord. Individuality is non existent. The only matter of import is to “prevail.” Suddenly from afar a hero emerges. Wearing white and red she stands out from the pallid rags of the masses.  She is pursued by ardent guards desiring to thwart her. She finds the reeducation room and launches her sledgehammer at the video. Then rolls the famous line: On January 24th Apple will introduce Macintosh. And you’ll see why 1984 won’t be like “1984.”

Today, it could easily be Steve Jobs face splashed across the screen, flickering in blue and shouting about the need to succeed at all costs while a new upstart smashes the establishment. Recent rumors, briefings, and new stories have begun to paint Apple as the Big Brother overseer they once mocked.  While Apple has done much right in the last decade, their new behavior is troubling for the company and for Anywhere innovation.

So, what has Apple done

  • It has pulled a number of applications from iTunes; such as Box Office and NetShare.
  • It has not communicated with developers. This includes sharing, then not sharing, then again sharing download data with developers. There is little insight into when an update will be rolled out.
  •  Limited the device’s functionality. Where is the customizer applications? How about widescale turn by turnGPS offerings (so far only one company has been rumored to be developing such an app). Apple has been rumored to stifle innovation when it deems it necessary (or it competes with iTunes) and in turn hindered the capabilities of the device.

So, what does this mean for Apple and the broader market?

Apple is a market leader. By creating a fervor for the iPhone, iPods, and Macs it has become one of the most cutting edge companies in the digital world. However, it also locks users in. Every protected song, movie, or application a users buys further tiess them to Apple by increasing the switching cost to another device. Combine this with amazing devices that rival or exceed all its competitors and users want to continue to exist within the Apple ecosystem so few consumer feel the friction of wanting to opt out - yet.

Unfortunately, Apple really isn’t an open system and as a result many of the Anywher behaviors it is enabling will never be fully realized. Could this create an opening for Android or other alternatives? If Google were to truly open up Android to its developers could it become the Apple of 1984? It seems possible.

There are two ways for this to happen.

  1. Frustrated developers abandon Apple. With poor communication, difficulty in releasing software updates, Apple pulling applications at will, and Apple refusing to offer applications that directly compete with iTunes - frustrated developers could leave. With LG, Nokia, Motorola, etc. desperate to offer differentiation they would welcome a development community. Applications are what will make the iPhone a mega hit with long term sustainability. Conversley, these applications could also help propel other platforms forward. So Apple should work with these individuals and companies and make more transparent their policies instead of alienating them.
  2. Frustrated users abandon Apple. Everyone loves Apple. Just this weekend I stood in an Apple store for90 minutes while a friend bought an iPhone and saw more hardware purchased than I ever could have fathomed. The fervor will not die down anytime soon. But, if Google or others can offer open systems that allow users to fully embrace openness perhaps the window of opportunity will open further.

Ultimately, Apple is not going to suffer in the short term. They are simply too popular and offer too much right now for consumers to realize there is more out there that theymay  desire. But in the long term, Apple will need to decide how it will continue to evolve. Will a semi-open system be sustainable? While safeguards need to be in place to protect the integrity of the hardware should Apple be pulling apps for any other reason (outside of potentially violating a TOS)? Will Apple truly open up the iPhone or will it desire to maintain control at the behest of creativity, individuality, and further innovation.

There is still time to change course and after the initial launch craziness is over, perhaps Apple can catch its breath and decide on strategies moving forward (for the iPhone and other devices such as Apple TV). However, a course correction will be necessary if Apple doesn’t want to become the Big Brother it mocked nearly twenty five years ago.

3 Responses to “How 2008 became “1984″”

There is something to be said for lock-in…if you do it right.

I have been a Mac user for 20 years and I have never felt “locked-in.” I find that sometimes the Macs Apple offers don’t meet 100% of my needs, but what product does? How is a company supposed to make a product that satisfies EVERYONE? You think what Apple does is easy? Even MSFT is recognizing that they need to have more control over things. And Linux gives users all the choice in the world but it’s going nowhere on the desktop because no one wants to agree on what is best. That’s nice but most people don’t seem to care.

And I would say that the people who complain the most are the ones who feel they need X, Y and Z when the VAST majority are quite happy with what Apple offers. Look at the people standing in line at the Apple Store for an iPhone four weeks later!

Apple does a lot of things right. Not always. But look how many developers jumped on the iPhone SDK? They recognize this is a new and exciting platform and they want to develop for it. Apple in a sense did recognize the need for 3rd party apps on the phone and in 12 months had a solution. They did open up.

Also the 1984 commercial wasn’t so much about no choice. It was about the only choice being a bad (DOS) choice.


things will get worked out in time…Is it just me or is anyone else getting tired of this chicken little menatlity. Oh, the drama!!


I suppose Apple should communicate more, but I imagine Apple to protect itself from liability ‘pulls first, asks questions later”, when it comes to copyright infringement or other similar issues. Pulling NetShare is not a shock. I mean, doesn’t AT&T specifically restrict tethering of laptops to iPhones? As for BoxOffice, are they allowed to use Metacritic or RottenTomatoes’ ratings?

As for turn-by-turn GPS, I thought the TomTom app was more than just a “rumor”, isn’t there a report from an actual spokesman out there? And, the rumor is actually that iPhone ver. 2.1 which is beta to developers contains hints that turn-by-turn GPS is coming.

Will developers leave? Some might? It’s awfully soon. Don’t people expect growing pains? I know people set the bar high for Apple, but come on, this is all new territory for everyone here.

Will users leave? Hard to leave when you just signed a 2-year contract. And, predicting users’ behavior two years hence when contracts expire is close to impossible. I mean, last year, there were iPhones bricked, did you hear of lots of users leaving? People forget, and get over the short-term pain, in order to benefit from the long-term gain. I mean, what’s the alternative?

Oh, right Android. Well, it’s normal to put all of our hopes on a service that does not yet exist, but implementation is never as smooth as the idea. Is it going to go any smoother than the iPhone? Do we know whether all the players involved in the OHA even defines “open” in the same way? I mean, Verizon is calling their network “open”, as long as they approve the handset. That’s as “open” as the AppStore, since Apple has to vet the application.

Methinks thou dost protest too much.


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